VOIP Solutions

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Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packet-switched networks. Other terms frequently encountered and synonymous with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone.

Internet telephony refers to communications services voice, facsimile, and/or voice messaging applications that are transported via the Internet, rather than the public switched telephone network (PSTN). The basic steps involved in originating an Internet telephone call are conversion of the analog voice signal to digital format and compression/translation of the signal into Internet protocol (IP) packets for transmission over the Internet; the process is reversed at the receiving end.

VoIP systems employ session control protocols to control the set-up and tear-down of calls as well as audio codecs which encode speech allowing transmission over an IP network as digital audio via an audio stream. Codec use is varied between different implementations of VoIP (and often a range of codecs are used); some implementations rely on narrowband and compressed speech, while others support high fidelity stereo codecs.

Because of the bandwidth efficiency and low costs that VoIP technology can provide, businesses are gradually beginning to migrate from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs.

VoIP solutions aimed at businesses have evolved into “unified communications” services that treat all communications; phone calls, faxes, voice mail, e-mail, web conferences and more as discrete units that can all be delivered via any means and to any handset, including mobile phones.

VoIP also offers the advantage of running both voice and data communications over a single network which can represent a significant saving in infrastructure costs. Other advantages that appeal to business are that the single extension prices of VoIP are lower than those of PBXs or key systems. Also, VoIP switches rely on commodity hardware, such as PCs or Linux systems, so they are easy to configure and troubleshoot. Rather than closed architectures, these devices rely on standard interfaces.

VoIP devices also have simple, intuitive user interfaces, so employees can often make simple system configuration changes. Features such as dual-mode mobile phones enable users to continue their conversations as they move from an outside cellular service to an internal Wi-Fi network. Maintenance also becomes simpler, because there are fewer devices to oversee.

We offer a wide range of hosted VoIP solutions, which offer flexible and cost effective telephony services to both SME and Corporate Enterprise business users.

Our hosted VoIP solution is built inside the UKs biggest tier-one carrier, providing unrestricted call volumes together with a quality of service second to none.

Hosted VoIP offers call recording, which is an invaluable tool for any type of business or enterprise which needs to re-play calls for training, compliance or monitoring purposes.

Our hosted VoIP solution can be self-installed and configured, however Voice Mobile also offer a selection of professional services as follows;

  • System configuration with Technical Account Manager (TAM) before installation date.
  • Site verification done for each site – Ping test, latency, and bandwidth assessment. Provide broadband service, if required.
  • Dedicated Technical Account Manager throughout the installation process.
  • Work with customer to determine placement of all equipment.
  • Cat 5e and Cat 6 cabling services.
  • Unpack equipment and perform power on test to ensure that all is working.
  • Make all necessary network connections.
  • Configure IP address on telephone unit (if DHCP Server not available).
  • Program extension and user information into telephone unit.
  • Activate MAC Address/Serial Number for each telephone unit.
  • Perform test calls from each extension to verify that system is working properly.
  • Perform test calls to telephone numbers outside of the phone system to ensure that a dial tone is present.
  • Perform orientation on voicemail and calling features to familiarize all end users with their new telephones.

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