Privacy Policy

 

We are committed to ensuring that your privacy is protected and as such this Privacy Policy sets out how our company uses and protects any information that you provide to us. If we ask you to provide certain information by which you can be identified when placing an order, our commitment to you is that it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. This policy is effective from 1st January 2011 and was last updated on Tuesday 8th May 2018.

What information we may collect

  • Name
  • Address
  • DOB
  • Contact details, email, mobile and landline
  • Demographic interests such as preferences and interests
  • Other information relevant to your order needs
  • Payment information

What we do with the information we gather

  • Ensure all requirements are met for your order
  • To process your order.
  • For contacting you during the sales journey and keeping you updated during the life of your contract.
  • To improve our products and services
  • Internal record keeping
  • We may periodically send promotional emails about new products, special offers or other information which we may think you will find of interest, using the email you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Who we may share your information with
We may share your information with other providers to carry out services on your behalf. Other providers include our insurance provider, credit bureaus, card payment processors and Identity Verification providers. Although your information may be shared, we still control your personal information and we have strict controls in place to make sure it’s properly protected.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Opting Out
If you wish to opt out of any marketing or contact from ourselves, this can be done so using any of the following methods. By email, customerservices@voicemobile.co.uk by calling 0121 748 8484 or by writing to Voice Mobile Ltd, Fort Dunlop, Fort Parkway, Birmingham, B24 9FD. If you wish to opt out of SMS contact only, you can also text Optout END to 87007. If you wish to opt out of email contact only, there is an opt-out option on any marketing email you receive from us. Remember if you do select to opt out of any contact detailed above, you risk losing the great benefits and offers personalised for you.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways;

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by the organisation for direct marketing purposes. If you have previously agreed for us to use your personal information for direct marketing purposes, you may change your mind at any time, by email, customerservices@voicemobile.co.uk by calling 0121 748 8484 or by writing to Voice Mobile Ltd, Fort Dunlop, Fort Parkway, Birmingham, B24 9FD.

We will not sell, distribute or lease your personal information to third parties unless required by law to do so. As detailed above the information is only shared with providers in which we partner with to be able to process your order request.

You may request details of personal information which we hold about you, under the legislation of the latest Protection and Privacy Acts. Please contact in any method listed above to obtain this information. You may also contact if you believe that any information we are holding on you is incorrect or incomplete.